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UK Consumer Duty: Key considerations to ensure positive Consumer Support outcomes
09 March 2023
Principal ConsultantLondon
Email [email protected]hoganlovells.com
Phone +44 20 7296 5516
Fax +44 20 7296 2001
Practice groupHogan Lovells Solutions
Nick has over 25 years experience gained across a range of financial services firms of all sizes. He has extensive regulatory knowledge and experience in policy, assurance, governance & control at all levels, which is utilised in an individual way to provide considered and pragmatic views in operational design, build implementation and oversight roles, which supports firms in translating regulatory requirements into real life business environments.
Nick’s clients range from large retail, commercial, private and investment banks, insurance firms & brokers, independent financial advisers through to high growth start-ups. These skills and experience, although gained within financial services sector can be readily transferable to other regulated sectors.
Design & implementation of an insurance broker’s complaint handling framework delivering good practices and adhering to regulatory requirements, following the identification of systemic failures.
Identification of key risks and recommended control activities to demonstrate and embed good practice as part of a high profile digital bank launch.
Design, implementation and oversight of a bank wide active monitoring framework for complaints to demonstrate it could identify, review, escalate and act on any identified issues.
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