Area of focus

Regulatory Change Management

The regulatory landscape continues to evolve at a fast pace. Recent regulatory focus has been on fair treatment of customers, customer vulnerability, and the evolution of payment services through PSD2, with the extension of the SM&CR to all regulated firms on the horizon.

Representative experience

Providing advice on PSD2 requirements for a global investment bank, including conducting a review of current approach, identifying gaps, and required enhancements.

Advising a new online retail bank on its complaints management process in line with the FCA's DISP rules, making recommendations to enhance operational efficiency whilst achieving fair customer outcomes.

Designing an end-to-end project for an insurance broker and delivering work streams, including responsibility mapping and conduct arrangements for staff.

Assisting a large retail bank with implementation of new regulatory requirements regarding marketing literature.

Loading data