Insights and events
Ben helps firms understand, and plan for, regulatory impacts on their operations. With over 20 years’ of operational experience, Ben helps clients to manage change delivery, mitigate risks and identify solutions within existing businesses and new ventures.
Working closely with client teams to make best use of internal and external data sources, creating bespoke benchmarking to identify risks and drive business improvement.
He has worked for large outsourcers, consultancies and financial services firms across a number of sectors, supporting clients through a range of operational challenges covering customer operations and inhouse compliance and legal teams.
Operational lead on programme to launch a new digital retail bank, oversight of process, procedures
and controls development with consulting and legal review.
Operational design of outsourced legal delivery service.
Design, delivery and oversight of multiple remediation projects including operational models and quality assurance.
Reviewing complaint management operations to support firms with increased volumes and regulatory issues.
Designing file review activities to support audit and root cause analysis.
Development of alternative delivery models and alternative pricing approaches for clients.