Hannah Vickers
Senior Business ConsultantLondon
Email hannah.vickers@hoganlovells.com
Phone +44 20 7296 5936
Fax +44 20 7296 2001
LanguagesEnglish
Practice groupHogan Lovells Solutions
Hannah Vickers has over 6 years of experience working with compliance functions across the financial services sector. As a Regulatory Consultant, she has advised and supported large-scale financial institutions and high growth start-ups in responding to regulatory change and adhering to regulatory obligations.
Applying her in-depth knowledge to assist clients with compliance effectiveness, complaints management, remediation and risk management, Hannah's areas of focus include:
- Compliance effectiveness reviews, including design of compliance frameworks and governance arrangements
- Design and delivery of large-scale remediation programmes
- Advise and enhance complaints management practices
- Provision and oversight of independent quality assurance
Education and admissions
Memberships
CISI Global Financial Compliance, Prince 2 Foundation
Representative experience
Conducted a compliance effectiveness review at a global investment bank to ensure the compliance operating model was fit-for-purpose to meet regulatory requirements
Reviewed and designed the compliance framework for a new online retail bank to ensure compliance readiness for its launch
Designed the compliant handling process for a retail bank's complaints department in view of FCA DISP rules and PSD2 requirements for payment services complaints
Managed a team on a S166 Skilled Persons Review of a retail bank's complaint handling framework, ensuring that the correct customer outcomes were achieved.
Defined the system and control objectives for a leading retail bank to ensure adherence with the requirements of the Consumer Credit Act (CCA).
