Hannah Vickers

Hannah Vickers

Senior Consultant
London

Email [email protected]​hoganlovells.com

Phone +44 20 7296 5936

Fax +44 20 7296 2001

LanguagesEnglish

Practice groupHogan Lovells Solutions

Hannah Vickers has over 7 years of experience working with compliance functions across the financial services sector. She has advised and supported large-scale financial institutions and high growth start-ups in responding to regulatory change, adhering to regulatory obligations and meeting operational needs. 

Applying her in-depth regulatory knowledge to assist clients with compliance effectiveness, regulatory assurance, complaints management and remediation, Hannah's areas of focus include:

  • Compliance effectiveness reviews, including design of compliance frameworks and governance arrangements
  • Designing and delivering large-scale and high profile remediation programmes
  • Advising on and enhancing complaints management practices
  • Providing oversight and independent quality assurance
  • Carrying out compliance readiness reviews, including review and design procedures

Education and admissions

Memberships

CISI Global Financial Compliance, Prince 2 Foundation

Representative experience

Conducted a compliance effectiveness review at a global investment bank to ensure the compliance operating model met regulatory requirements​

Managed a team on a S166 Skilled Persons Review of a retail bank's complaint handling framework, ensuring that the correct customer outcomes were achieved.

Reviewed and designed the compliance framework for a new online retail bank to ensure compliance readiness for its launch

Designed the complaint handling process for a retail bank's complaints department in view of FCA DISP rules and PSD2 requirements for payment services complaints

 

Defined the system and control objectives for a leading retail bank to ensure adherence with the requirements of the Consumer Credit Act (CCA).