Hannah Vickers

Hannah Vickers

Senior Business Consultant
London

Email hannah.vickers@​hoganlovells.com

Phone +44 20 7296 5936

Fax +44 20 7296 2001

LanguagesEnglish

Practice groupHogan Lovells Solutions

Hannah Vickers has over 6 years of experience working with compliance functions across the financial services sector. As a Regulatory Consultant, she has advised and supported large-scale financial institutions and high growth start-ups in responding to regulatory change and adhering to regulatory obligations.

Applying her in-depth knowledge to assist clients with compliance effectiveness, complaints management, remediation and risk management, Hannah's areas of focus include:

  • Compliance effectiveness reviews, including design of compliance frameworks and governance arrangements
  • Design and delivery of large-scale remediation programmes
  • Advise and enhance complaints management practices
  • Provision and oversight of independent quality assurance

Education and admissions

Memberships

CISI Global Financial Compliance, Prince 2 Foundation

Representative experience

Conducted a compliance effectiveness review at a global investment bank to ensure the compliance operating model was fit-for-purpose to meet regulatory requirements

Reviewed and designed the compliance framework for a new online retail bank to ensure compliance readiness for its launch

Designed the compliant handling process for a retail bank's complaints department in view of FCA DISP rules and PSD2 requirements for payment services complaints

Managed a team on a S166 Skilled Persons Review of a retail bank's complaint handling framework, ensuring that the correct customer outcomes were achieved.

Defined the system and control objectives for a leading retail bank to ensure adherence with the requirements of the Consumer Credit Act (CCA).

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