The new policyholder protection rules - Alert 10

In respect of the implementation and compliance with the next tranche of rules that must be complied with by 15 June 2019, remember that the PPRs apply to natural persons and juristic persons whose asset value or annual turnover is less than ZAR2 million.

Below are some practical tips for implementation and compliance with the next tranche of rules:

Short-term and long-term insurers:

Rule 17 (insofar as it relates to group schemes)

(Claims management)

Insurers should already have pre-existing claims management processes that have been updated to include TCF principles and any additional requirements mentioned in the rule.

Rule 18 (insofar as it relates to group schemes)

(Complaints management)

Insurers should already have pre-existing complaints management processes that have been updated to include TCF principles and any additional requirements mentioned in the rule



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