Knowledge

News

23 February 2023

Under the new Consumer Understanding Outcome, firms in scope of the Consumer Duty must support retail customer understanding so that all communications meet the information needs of retail...

News

27 October 2021

Following the Woolard review earlier this year, HMT has published its much anticipated consultation paper on regulating the Buy Now Pay Later (BNPL) market. The industry is likely to have...

News

21 October 2021

HMT has today published its much-anticipated consultation on regulating the Buy-Now-Pay-Later (BNPL) credit market, following the Woolard Review recommendation that all BNPL products are...

News

19 March 2021

The UK Government’s proposed amendments to the Financial Services Bill are the first step towards the regulation of buy-now-pay-later products. The amendments do not yet bring about...

News

03 February 2021

The Woolard Review team has acted swiftly in publishing their recommendations to the FCA, publishing their findings just over two months after the initial Call for Input closed. The Review...

Insights and Analysis

01 July 2020

After a very brief consultation period, the FCA has published updated guidance announcing further support for consumer credit customers, together with a Policy Statement reflecting...

Insights and Analysis

03 June 2020

The FCA has finalised its updated Guidance on support for mortgage customers. The proposals include extending the period during which customers can apply for a payment holiday and during...

News

22 May 2020

The FCA proposes continued support for mortgage customers by updating its Guidance. The proposals include extending the period during which customers can apply for a payment holiday and...

Insights and Analysis

09 April 2020

After a very short consultation period, the FCA has confirmed its package of temporary measures to help credit card, personal loan and overdraft customers deal with issues arising from...