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News

FCA Report on the review of borrowers in financial difficulty following COVID-19

At a time when there is an increased focus on the UK's economic outlook, the FCA has published a report highlighting how firms are treating customers in financial difficulties. ...

News

Consumer Duty – the price and value outcome

For many firms, the "price and value" outcome will raise many new issues, and assessing whether a product or service represents fair value will require a wholly new approach.Key ...

Insights and Analysis

Consumer Duty – developing a credible plan for the board
Registered Content

By the end of October 2022, firms’ boards should have agreed on their implementation plans for Consumer Duty and be able to provide evidence they have scrutinised and challenged the...

Insights and Analysis

ESG risks and opportunities - beyond recycled coffee cups and net-zero aspirations
Registered Content

ESG risks and opportunities go far beyond recycled coffee cups and net-zero aspirations (as crucial as they may be). All firms need to consider ESG impacts and requirements across their...

News

As economic headwinds increase, lenders need to focus more on ensuring good customer outcomes

The FCA has highlighted its concerns that lenders may not be ensuring fair outcomes for borrowers who find themselves in financial difficulty. With the cost of living crisis and a potential ...

News

Appointed Representatives: FCA confirms changes to increase responsibilities of principal firms

The FCA has published a policy statement and final rules aimed at improving the appointed representatives (ARs) regime. Previous FCA data analysis had shown that there are more issues...

News

FCA final Consumer Duty rules and guidance published: time for firms to put the pedal to the metal

With the publication of the final rules there is now only a year to go before firms must comply with their Consumer Duty obligations. The FCA has emphasised that this must be a major...

News

Borrowers in financial difficulty: FCA research report highlights areas of improvement for lenders

In the context of its ongoing Borrowers in Financial Difficulty project, the FCA has published a research report that suggests there’s scope for more and better engagement by lenders...

News

Buy-Now Pay-Later: HM Treasury sets out the government's approach to regulating the market

Hot on the heels of the government's commitment to reform the Consumer Credit Act 1974, HM Treasury has published the response to its October 2021 consultation on the scope and form of...

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