Sasha Jones has over four years' experience working within the financial services sector. She recently joined Hogan Lovells from the Financial Ombudsman Service.

She has extensive experience in alternative dispute resolution and complaints management which has allowed her to gain a great insight into the sales processes of some of the largest retail banks and insurance companies in the UK. By reviewing their selling practices and analyzing the evidence provided by these organisations, she has made decisions on whether they have been operating in compliance with the rules set by the FCA.

Sasha also has experience in remediation, quality assurance, policy design and review.