Avoiding discrimination against customers in financial services

All businesses have a duty not to discriminate when providing goods and services to the public and to make reasonable adjustments for customers with disabilities. A heightened regulatory and political emphasis, particularly in the financial services context, wider customer awareness and the reputational consequences of not complying mean this is an increasingly important focus for clients.

Join us at a webinar at which our employment and financial services teams will discuss the current state of play, including:

  • An overview of the legal requirements under the Equality Act;
  • Interaction with the requirements of the FCA’s financial services regime; and
  • Analysis of key areas where problems arise, including treatment of income in lending decisions, customer communications, name changes and sanctions compliance.


Click here to register your interest

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