Italy: IVASS Regulation on complaints handling extended to insurance intermediaries

Yesterday IVASS published on its website Regulation No. 46 of 3 May 2016 ("Regulation 46") - amending ISVAP Regulation No. 24 of 19 May 2008 ("Regulation 24") on the procedure for the submission of complaints to IVASS and the management of complaints by insurance companies. Regulation 46 extends the scope of Regulation 24 to Italian insurance intermediaries as well as EU insurance intermediaries passported into Italy on either the freedom to provide services or the freedom of establishment regime ("EU Intermediaries").

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