We use cookies to deliver our online services. Details of the cookies we use and instructions on how to disable them are set out in our Cookies Policy. By using this website you agree to our use of cookies. To close this message click close.

U.S. Department of Transportation Imposes Substantial Civil Penalties Against Several Foreign Airlines for Violating New Passenger Protection Rules

Patrick R. Rizzi

Patrick R. Rizzi,

Washington, D.C.

10 September 2012
The U.S. Department of Transportation (DOT) recently fined several foreign carriers for violations of its new passenger protection rules.  The civil monetary penalties ranged from $60,000 to $70,000. 
U.S. Department of Transportation Imposes Substantial Civil Penalties Against Several Foreign Airlines for Violating New Passenger Protection Rules

DOT fined Royal Jordanian Airlines for two violations:  (1) its failure to comply with the new “full fare” advertising rule under 14 CFR 399.84(a) by displaying only the base fare but failing to include the amount of additional government taxes/fees; and (ii) its failure to properly disclose additional baggage fees and where consumers could find information on such fees – as required by 14 CFR 399.85(b).   The DOT imposed a $70,000 civil penalty on Royal Jordanian for these violations, with $35,000 of the penalty held in abeyance pending one year of compliance without any further violations of the corresponding cease-and-desist order.  RoyalJordanianConsentOrder

DOT fined EgyptAir for two violations as well:  (1) its failure under 14 CFR 399.85(b) to disclose (i) that additional baggage fees may apply to the fares displayed to the consumer on the first screen when fares  were displayed for a specific itinerary and (ii) where consumers could view the applicable baggage fees; and (2) its failure to include a commitment in its customer service plan – as required by 14 CFR 259.5(b)(4) – allowing reservations to be held at the quoted fare without payment, or otherwise canceled without penalty, for at least 24 hours after a reservation is made if the reservation is made one week or more before the flight is to depart.  For these two violations,  the DOT imposed a $60,000 civil penalty on EgyptAir, with $30,000 of the penalty forgiven if EgyptAir does not violate the corresponding cease-and-desist order within one year.    EgyptAirConsentOrder

DOT fined Royal Air Maroc for failing to disclose in a clear and prominent fashion (i) that additional baggage fees may apply to the fares displayed to the consumer on the first screen when fares were displayed for a specific itinerary and (ii) where the consumer could review these baggage fees.  The DOT imposed a $60,000 civil penalty on Royal Air Maroc, with $30,000 of the penalty to be forgiven if Royal Air Maroc does not violate the corresponding cease-and-desist order within one year.  RoyalAirMarocConsentOrder

Patrick R. Rizzi

Patrick R. Rizzi,

Washington, D.C.

Loading data